- To grow Airbnb’s host community, the homepage and early onboarding experience needed to make listing a space feel simpler, more trustworthy, and worth pursuing. The work […]
- Autonomous vehicles raise questions that are technical, social, and deeply human. This editorial series made the policy, ethics, and everyday implications of a driverless future easier […]
- Generative AI can improve customer service, but only when it solves real customer and agent needs. This research explored where the technology can add value, where […]
- Artificial intelligence moves quickly, but useful thought leadership must do more than repeat the latest headlines. This project translated complex research into clear, credible points of […]
- Effective native advertising fits the audience and the publication without disappearing into the background. This work focused on creating useful, credible brand stories that earned attention […]
- TEDxSanFrancisco needed an email campaign that could build momentum, communicate the value of the event, and convert interest into ticket sales. As a core part of […]
- Tax reporting is high-stakes and easy to misunderstand. This project helped eBay sellers understand the 1099-K process, what information they needed, and where to find support […]
- For an AI-powered marketing automation platform, customer stories needed to show more than product features. They needed to make the business problem, the implementation, and the […]
- Making marketplace technology more understandable Marketplace technology stacks can be difficult to explain because the systems, integrations, and decisions are tightly connected. This project turned that […]
- As digital platforms give more people the ability to create and distribute content, the work of finding, organizing, and giving that content meaning becomes increasingly important. […]
