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      • Charles Costa Airbnb Content Strategy
        Growing Airbnb’s Host Supply Through Homepage Optimization
        To grow Airbnb’s host community, the homepage and early onboarding experience needed to make listing a space feel simpler, more trustworthy, and worth pursuing. The work […]
      • eBay managed payments money
        Supporting eBay’s Managed Payments Migration
      • eBay 1099-K in product education Charles Costa
        Clarifying eBay’s 1099-K Experience
        Tax reporting is high-stakes and easy to misunderstand. This project helped eBay sellers understand the 1099-K process, what information they needed, and where to find support […]

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