Effective Date: May 4, 2025

For the purposes of privacy, data collection, and service provision, “Costa Consulting Group, LLC,” “Lexora Labs,” and “CharlesCosta.net” refer to the same entity and are collectively referred to as “we,” “us,” or “our” in this Policy.

1. Introduction
This privacy policy describes how we collect, use, disclose, and safeguard your information when you visit CharlesCosta.net or interact with us as a client or visitor. We are committed to maintaining transparency and protecting your privacy.

2. Information we collect
We may collect and process the following information:

  • Analytics Data: Information such as your IP address, device and browser type, referral source, pages visited, and usage patterns collected via cookies and analytics tools.
  • Contact & Registration Information: Name, email, phone number, mailing address, and other details you voluntarily provide through webforms, email, phone, registration, or scheduling.
  • Consulting Engagement Data: Information necessary to deliver project agreements and consulting services.
  • Billing Information: Billing and payment details provided to, and processed by, third-party providers.
  • Calendar/Scheduling Data: Information entered into scheduling tools for arranging consultations or meetings.

3. How we collect your information
Your information may be collected via:

  • Webforms, contact forms, email, and phone communications.
  • Calendar scheduling tools (such as TidyCal).
  • Standard user registration or account creation processes.
  • Automatic means such as website analytics and cookies.
  • Verbally when discussing project details or agreements.

4. Third-party services
We utilize the following third-party services that may collect, store, or process your data:

  • Analytics: Google Analytics and similar tools.
  • Advertising: Facebook advertising tools (such as the Meta Pixel or similar technologies) to support and analyze our advertising and outreach.
  • Marketing/Email: ConvertKit.
  • Payment Processing: Stripe and PayPal.
  • Calendar/Scheduling: TidyCal.
  • Workspace/Communications: Google Workspace for business operations.
  • Web Hosting: Providers and platforms utilized for hosting the website and its content.

Other tools and services may be introduced as needed to deliver requested services or improve business operations.

5. Use of information
We use your information to:

  • Improve and optimize our website and services.
  • Respond to inquiries and communicate with you.
  • Provide and manage consulting services and business agreements.
  • Facilitate payments for services rendered.
  • Schedule and coordinate meetings.
  • Analyze website traffic and usage patterns through analytics platforms.
  • Support and assess the effectiveness of advertising and marketing campaigns.
  • Comply with legal or regulatory obligations.

6. Disclosure and sharing of information
Information may be shared:

  • With third-party analytics, advertising, marketing, scheduling, and payment providers in order to deliver our services (e.g., Google Analytics, Facebook advertising tools, ConvertKit, TidyCal, Stripe, PayPal, Google Workspace).
  • With service providers or contractors as required to perform our business or as you request.
  • As required by law or to respond to legal processes.
  • To protect rights, property, or safety of our firm, our users, or others.
  • We do not sell your personal information to third parties.

7. Use of cookies and tracking technologies
We use cookies and similar technologies to:

  • Personalize and improve your user experience.
  • Analyze website traffic, performance, and usage.
  • Support marketing and advertising efforts.

You may manage or disable cookies through your browser settings. Our site may display a cookie consent banner for compliance where required.

8. Children’s privacy
This website is not directed at, nor do we knowingly collect information from, children under 16 years of age. If you believe that we have inadvertently collected such information, please contact us promptly for removal.

9. Your rights and choices
Depending on your place of residence, you may have the right to:

  • Access, update, or delete your personal data.
  • Restrict or object to certain types of data processing.
  • Withdraw consent where processing is based on consent (such as marketing communications).
  • Request information regarding third-party data sharing.

To exercise any of these rights, please email us at charles@charlescosta.net.

10. Data retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

11. Data security
We implement reasonable technical, administrative, and physical safeguards designed to protect your information from loss, misuse, or unauthorized access. However, no method of transmission over the Internet is 100% secure.

12. International users and legal compliance
We serve clients globally and take steps to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). If you are located in the EU, UK, California, or other regions with data protection laws, you have specific rights regarding your personal data as detailed above.

13. Changes and updates to this privacy policy
We may update this privacy policy from time to time. The most current version will always be posted on this website with the effective date stated above. Significant changes may be communicated via prominent website notice or email notification where feasible.

14. Contact Information
For questions, concerns, or to exercise your privacy rights, please contact:
Charles Costa
Costa Consulting Group, LLC, dba Lexora Labs
1630 S Delaware St Unit 5192
San Mateo, CA 94402