Customer Stories for AI-Powered Marketing Automation
Building TEDxSanFrancisco Audience Momentum Through Email
Tax reporting is high-stakes and easy to misunderstand. This project helped eBay sellers understand the 1099-K process, what information they needed, and where to find support when questions arose.
I created product education that turned complex reporting requirements into plain-language guidance, working within the needs of product, legal, and customer-support teams. The content made an important compliance moment easier for sellers to navigate with confidence.