A friend recently got me into Pokémon cards, and last week I walked into a trading card store for the first time. Something immediately felt off. […]
There’s a version of hard times where you spend a lot of energy measuring. What other people started with, what was handed to them, what you […]
Notice how every “I left the Bay Area” essay sounds like every other “I left the Bay Area” essay. The cost-of-living paragraph. The traffic paragraph. The […]
Everyone’s talking about AI replacing customer service agents. The headlines write themselves: “ChatGPT eliminates call centers!” “AI agents slash support costs by 90%!” “The end of […]